Shipping cost US $14.95 will be applied for all orders below US $99.00. There is no handling charge.
All orders are shipped via UPS ground service. All orders received before 4:00pm EST will be shipped the same day excluding the items that are temporarily out of stock. The orders received after 4:00pm EST will be shipped the next business day excluding the items that are temporarily out of stock. You will automatically get your BILLIARD4U.com Order ID number from our website. Please print and save this page for your future records. If you do not receive your package within the delivery schedule, you can contact Customer Service at 1 (877) 752-9347 or via E-mail cservice@billiard4u.com. We will contact the carrier for a complete investigation and track the package for you.

We attempt to ensure that products are available at all times. However, due to high demand, some products may temporarily be unavailable for purchase. If this should arise, you can contact Customer Service at 1 (877) 752-9347 or via E-mail cservice@billiard4u.com and we will be pleased to provide you with an estimated stock replenishment date. We will attempt to provide you with several options to make your shopping experience an enjoyable one.

We accept returns for full refunds (excluding the cost of shipping) within 30 days. If for some reason you receive a defective unit, please call us at 1 (877) 752-9347 or email us at cservice@billiard4u.com with the description of the problem. If the product is deemed defective, a customer service representative will provide you with the appropriate instructions in order for you to return the product. You will need the following information:
- Serial number of the defective product (if applicable);
- BILLIARD4U.com Order ID Number;

BILLIARD4U.com online store will replace any defective product returned to us within 30 days of the purchase date as quickly as possible, provided that you would like that unit replaced as long as the product is still in its original condition. The replacement product will only be shipped upon the arrival of the defective unit.

Shipping costs for returned merchandise is the customers' responsibility. Credits and refunds to customer credit cards will only be applied upon receipt of returned items.

However, if you are returning it for any personal reason other than a defect or shipping damage, we will assess a 20% restocking fee and we will not be responsible for shipping charges.

You can cancel your order placed on BILLIARD4U.com online store by contacting Customer Service
at 1 (877) 752-9347 or via E-mail at cservice@billiard4u.com. Simply have your order number ready and we will cancel the order for you. However, cancellations MUST be requested as soon as possible since there is no method to cancel orders once they have been shipped.

BILLIARD4U Privacy Policy. At BILLIARD4U.com, we are committed to protecting your privacy online. Our Privacy Policy demonstrates our commitment to protecting the privacy of our customers. We use the information that we collect about our customers to fulfill product and service purchases.

When you shop at BILLIARD4U.com, we do not collect transactional information, or Personally Identifiable Information, from you such as your name, telephone number, e-mail address, billing address, shipping address, credit card or other payment information. You provide this information on InternetSecure website - BILLIARD4U.com authorized payment processor. BILLIARD4U.com uses customer information only for the purposes of filling orders, contacting purchasers to inform them of their order status etc.

BILLIARD4U.com doesn't use cookies to store your personal information when you visit the site.

At BILLIARD4U.com you can be assured that your transactional information is secure, consistent with current industry standard SSL encryption technology. The importance of security for all transactional information associated with our customers is of utmost concern to us. Our secure servers protect the information using state of the art firewall technology. All customer transactional account information is kept on a secure server.

Please be aware that our site does not contain advertisements and links to other sites on the Internet that are owned and operated by third parties.
BILLIARD4U will remain committed to protecting your privacy online. We may change our Privacy Policy from time to time. When such a change is made, we will post the revised Privacy policy on our website so please bookmark this page and check back periodically. Any changes, corrections or updates to your transactional information can be edited during the purchase process. Questions regarding the BILLIARD4U.com Privacy Policy should be directed to cservice@billiard4u.com